The ab|inventio Gazette

Many restaurant owners will empathize with this story.Do you need any more reasons to go QLess and stop wasting money on coaster pagers? Find a page full of reasons to embrace mobile line management here.

With QLess, he would have gotten an update
letting him know the doctor was running late.

Someone very trustworthy, smart, organized, who is not picky about what they do or do not do but rather has a good attitude to getting things done, who has command of basic arithmetic and proper English spelling and grammar, who can do everything and anything that I can delegate. Yeah, attitude:Like, this is mine too. Your success is ours/mine.  When I answer correspondence or the phone I make the person/customer/client/colleague feel like I am their personal assistant and that their agenda is important to me, their convenience is on my mind, my efficiency for them counts.And as to smart: very smart. And by smart, there are different smarts. Needs to be savvy about technology or conversant with it, but there is street smart-make sure they see things coming I may miss- they take the work to heart-it’s more than a job and they have a history of acting and feeling that way. ideally someone who has been an EA to a successful executive before.  Someone who can get to know key clients and leaders sometimes better than me.  Someone who has worked in senior positions before a plus.Someone who anticipates what I do not. Who is proactive. And upbeat, stable and fun. Who can be light hearted and can be serious and know when.Promises future growth in one of the world’s fastest growing companies in a fun, casual environment and a desire to change the world for the better. Getting honored for Best Business Innovation of 2009 and beating Google at their game in a 3rd party-evaluated blind test was just the beginning.For multi-talented applicants, job may include work in accounting, accounts receivable and payable, process design, documentation, customer support, IT, office management and appointment-setting.Send a resume to careers {at} abinventio.com for more details.** Special thanks to the always fabulous Robert Fisher for tips on this job description. rfisher.com 

I was just trying to remember the name of the Woodstock music festival and Woodstock did not come to mind, so I Whozated rock festival 1960s, and Woodstock came not only as the #1 result but also as the top concept cloud word. So remember: If you can’t think of a word, Whozat’s semantic concept cloud can often remind you.  Just today, I was looking for James Walter’s title at K-A. Google would not show a single result about him, at least not on the first page. Whozat gave the right answer on its top result .

Did you know that QLess restaurants have served every president from Gerald R. Ford to Barack Obama? We are proud to say that Bill Cosby, Elizabeth Taylor; Nick Lachey, Billy Joel, Sir Elton John, Jessica Simpson; Hall of Famers Anthony Munoz, Troy Aikman, Oscar Robertson, Marty Brennaman, Johnny Bench, Sparky Anderson, Frank Robinson; every National League Baseball team; Arnold Palmer, Jack Nicklaus; Andre Agassi, Roger Federer, and a host of other celebrities are all a part of the clientele at QLess restaurants. They came for the great food, great food causes lines, and lines require QLess. Proudly here to (quite literally) serve democracy for generations to come.  –Alex 

Come hear me speak at the What QSR Technology is Right for You? panel at the NRA show in Chicago from 10 a.m.-11:30 a.m. Monday, May 18, in the Technology Pavilion in Chicago. Details on the NRA show at http://show.restaurant.org/NRA09/public/enter.aspx . 

Adam Ostrow gives QLess a nice write-up that’s on the front page of Mashable as I write this.  Check out QLess Changes the Way You Wait in Line.  We’re also on digg, so digg us up!

Adam says:

“Ultimately, Qless is an idea that makes sense, and seems more lightweight (it’s all Web-based) than the type of hardware and software-based solutions that you typically encounter at busy restaurants.”

Thanks Adam, we’re glad you approve!

–Tim

Whozat’s revenues have grown consistently for each of the last four months by an average of 419% per month and a median of 161% per month. 

QLess, in the meantime, appeared in the press again, this time in Nation’s Restaurant News, where one of our customers was quoted saying “It’s helped keep customers from walking away,” said Ngo, who was concerned about theft or abuse of restaurant-issued pagers. 

At the same time, we broke two records: first we closed a new customer, eggtc, in the shortest time since lead to customer ever, which also launched faster than any previous customer, with our installation done in less than 24 hours, as usual, but this time they were up and running themselves within 48 hours of that –kudos to Joe. Second, we added our largest individual customer yet, the legendary 58-year-old Zagat-Best-Restaurant-Award-Winning Montgomery Inn, which was named the #1 rib restaurant and the #1 restaurant featuring barbecue in the entire Unites States, and #22 in volume among independent restaurants in the entire US, by “Restaurants & Institutions” magazine, the benchmark of the foodservice industry. Montgomery Inn also broke the customer acquisition timeframe record again, going from lead to customer in a meager 4 days: it doesn’t take the pros long to recognize value when they see it. This reduction in time to sale and time to deployment speak about both about the market’s increasing receptiveness to mobile queueing and to our own increasing understanding of how to position and deploy QLess.

eggtc’s launch has proved the greatest QLess-induced reduction in no-shows yet, with seated rates increasing by 53% on the first two days of QLess deployment.

Continuing with our tradition of highlighting an extraordinary and entrepreneurial person or company who has helped make abInventio a reality, today we focus on Jeff Suto, attorney at law. Jeff compenetrates himself deeply with the companies he works with, becoming an integral part of the team. His advice ranges from the strategic to the legal and yes, even the psychological. He is tremendously fun to work with, and has become a true friend in the years we have worked together. He is a true independent, not bowing to large interests but always true to his clients, and is always making new connections and introductions that might help his clients. He also possesses the valuable ability to dare tell you when he thinks you are wrong. All of which make us extremely privileged to count him among our founding team members.

I really enjoy the service, much easier finding people than Googling!

–Jim 

Thanks, Jim! By the way, apologies to users who found some queries hanging up over the last few days; the problem has been fixed.

 –Alex 

A great article by Trisha Torrey about what and how it costs you to wait for your doctor’s appointment.