The ab|inventio Gazette

“I think overall it’s a very good system. Customers really like it. The day we had a really long wait, everything was perfect.. On a 1 to 10 scale, I’d give it a 9. Educating people [about their wait] helps tremendously. It’s perfect, it really is.”
–Patricia Rogers, Citizen Services Director, Office of the Mayor, City of Nashua, NH.

“It’s helped keep customers from walking away,”
–Dada Ngo. Owner, The Boiling Crab.

“Any simpler and it would do it itself!… At our Divisional Staff meeting Sherry had some very complimentary things to say about Qless and it’s staff as well. We would like you to consider us a strong reference for your firm should you wish to provide my contact info to any potential opportunity.” 
–John Barker, IT Director, Motor Vehicle Registration.

“QLess is a great friggen idea!”
–Mike Schroepfer, VP Engineering, Facebook

Register to receive brief QLess updates at http://vator.tv/pitch/show/qless

–Alex

This just in from Johnson County DMV about QLess:October 7, 2009 The Johnson County Kansas Treasurer’s Division of Motor Vehicles is pleased to have partnered with Q-Less on our new line management or queuing system.  The response and customer feedback about the system has been overwhelmingly positive.  It has giving our customers a sense of freedom from the motor vehicle process.  They can provide their cell phone number and receive text message updates allowing them to continue with their daily activities while waiting for service.  By improving the line management system, Johnson County is looking to provide a more positive customer experience at the DMV.  This partnership has allowed us to continue improving services and changing the way we do business.   Below are several of our most memorable customer comments… 

One customer mentioned that it was nice that the new system will text you on your cell as your turn in line approaches.  They said that it was as good as car registration may get and it was much better than going to the dentist.   

Another customer commented to a motor vehicle specialist that he had gone into the office and decided to leave until his number was called.  He received a text message letting him know that he had fifteen minutes until he reached the front of the line, but was stuck in traffic at the time.  He was able to request more time by replying by text and was able to be served when he got to the office, not losing his place in line.  

Johnson County DMV has a third phase to the new line management Q-Less system.  This will be to launch the ability for customers to enter the line via our internet site.  We are excited and looking forward to implementing and educating our customer on this option.  The internet option has the added bonus of allowing our customer to place themselves in line at home or work.  We anticipate that internet usage will grow as our citizens become more educated about this service.  The flexibility and willingness that Q-Less has shown in understanding our business operations, constraints and needs has been outstanding.  This partnership has been very exciting for Johnson County and we look forward to our continued success.

Amy Meeker Berg
Chief Deputy Treasurer
Johnson County
Kansas

It’s our distinct pleasure to work with Johnson County, too.
–Alex

We have a huge favor to ask that will only take a minute of your time and could mean a lot to us. But it needs to be done before midnight tonight (Wednesday). QLess, the company whose mission is to eliminate standing in line from  the face of the Earth by letting people enter virtual lines and getpaged on their cell phones, has just applied for a competition that could give us a lot of exposure to help fulfill our mission. We just entered hours ago, and there are less than 24 hours left, but we know we can beat all the other contestants who have more than two weeks headstart if (and only if) you all lend a hand; we’re already the fastest growing contestant. We need you to vote for us in the next 20 hours. Here is what you need to do:

1. Register to get a Vator.tv account at https://www.vator.tv/registration . This is just to verify your vote is unique; they have a strict privacy policy and will not spam you. 2. Check the email address you give Vator for an email from vator.tv, and click on the link to activate your account.3. Go to http://vator.tv/competition/show/vatortv-and-thefundedcoms-juice-pitcher#participants 4. Search for QLess (CONTROL-F and QL will do it in most browsers).5. Click on the “Vote for this company” yellow button below the QLess logo.6. Forward to your friends and ask them to vote and pass it on.Then celebrate that you have done your part to eliminate standing in line from the face of the Earth, and tell us what we can do for you.Thanks!

QLess has launched the first DMV where you don’t have to wait in line. Using QLess mobile queueing, Johnson County’s DMV in Kansas respects its customer’s time. The launch has been a huge success and uptake of the mobile queueing option by customers has been very significant.–Alex

Many restaurant owners will empathize with this story.Do you need any more reasons to go QLess and stop wasting money on coaster pagers? Find a page full of reasons to embrace mobile line management here.

With QLess, he would have gotten an update
letting him know the doctor was running late.

Someone very trustworthy, smart, organized, who is not picky about what they do or do not do but rather has a good attitude to getting things done, who has command of basic arithmetic and proper English spelling and grammar, who can do everything and anything that I can delegate. Yeah, attitude:Like, this is mine too. Your success is ours/mine.  When I answer correspondence or the phone I make the person/customer/client/colleague feel like I am their personal assistant and that their agenda is important to me, their convenience is on my mind, my efficiency for them counts.And as to smart: very smart. And by smart, there are different smarts. Needs to be savvy about technology or conversant with it, but there is street smart-make sure they see things coming I may miss- they take the work to heart-it’s more than a job and they have a history of acting and feeling that way. ideally someone who has been an EA to a successful executive before.  Someone who can get to know key clients and leaders sometimes better than me.  Someone who has worked in senior positions before a plus.Someone who anticipates what I do not. Who is proactive. And upbeat, stable and fun. Who can be light hearted and can be serious and know when.Promises future growth in one of the world’s fastest growing companies in a fun, casual environment and a desire to change the world for the better. Getting honored for Best Business Innovation of 2009 and beating Google at their game in a 3rd party-evaluated blind test was just the beginning.For multi-talented applicants, job may include work in accounting, accounts receivable and payable, process design, documentation, customer support, IT, office management and appointment-setting.Send a resume to careers {at} abinventio.com for more details.** Special thanks to the always fabulous Robert Fisher for tips on this job description. rfisher.com 

Did you know that QLess restaurants have served every president from Gerald R. Ford to Barack Obama? We are proud to say that Bill Cosby, Elizabeth Taylor; Nick Lachey, Billy Joel, Sir Elton John, Jessica Simpson; Hall of Famers Anthony Munoz, Troy Aikman, Oscar Robertson, Marty Brennaman, Johnny Bench, Sparky Anderson, Frank Robinson; every National League Baseball team; Arnold Palmer, Jack Nicklaus; Andre Agassi, Roger Federer, and a host of other celebrities are all a part of the clientele at QLess restaurants. They came for the great food, great food causes lines, and lines require QLess. Proudly here to (quite literally) serve democracy for generations to come.  –Alex 

Come hear me speak at the What QSR Technology is Right for You? panel at the NRA show in Chicago from 10 a.m.-11:30 a.m. Monday, May 18, in the Technology Pavilion in Chicago. Details on the NRA show at http://show.restaurant.org/NRA09/public/enter.aspx .