QLess reduces salon chain’s no-shows by 63% with mobile paging
Tuesday, January 12th, 2010QLess launched successfully in Ohmycut!, a salon chain in Spain. So far QLess has reduced the no-show rate by 63%!
–Alex
Archive for the ‘QLess’ Category
DMV customers using QLess to queue up from home show up in droves at DMV
Saturday, December 26th, 2009The % of those using their cell phones to queue up via the QLess home kiosk who show up for service is equal (if anything, a little higher) than that of those doing it on-site at the DMV, validating the model of remote or off-site queueing pioneered by QLess.
–Alex
Nespresso, a division of Nestle, launches QLess store, reduces no-shows by more than 50%
Saturday, December 26th, 2009Nespresso, the fastest growing division of Nestle, the world´s largest food and wellness company, launched QLess, increasing the % of customers who show up for service among those waiting more than 10 minutes by 64%:
Photos below:
QLess Healthcare
Sunday, November 15th, 2009“I think this is a wonderful way to improve patient satisfaction and reduce expenses…I think this would be a killer thing to have in a healthcare organization. I’d like to have it…It’s extremely neat…I wouldn’t want to build and operate this in-house –I want to sleep all night long”.
–Kurt Vanriper, Manager, Pharmacy & Analytical Systems, Kaiser Permanente
QLess very easy to use, say receptionists at Mesa Community College
Tuesday, November 10th, 2009We visited Mesa Community College and asked QLess users what they thought of the system. Here’s what they said:
“QLess? It’s quick, it’s convenient. Quick and easy tool. Quick to navigate through. It’s very easy for me. I don’t have any complaints.”
-Chloe Crims-Merritts, Receptionist, Admissions and Advisement, Mesa Community College
“I love the fact that we can cell phone numbers in and students can go anywhere they want pretty much on campus. They don’t have to necessarily wait here…Basically, I really like it.”
–Christiana Ravecchioli, Receptionist, Admissions and Advisement, Mesa Community College
Can your alma mater use more time in the library and less time waiting for service? Refer them to http://qless.com/colleges/ and then claim your prize at
http://qless.com/affiliate/ .
–Alex
Breaking: Nobody wants to stand in line to get shot - Times/USC poll finds lack of interest in H1N1 vaccine, partly due to long lines
Friday, November 6th, 2009From today’s L.A. Times:
As concern spreads about H1N1 flu, a new survey of California voters found that while most consider the vaccine safe, a majority had no plans to get vaccinated …
The findings come from a new Los Angeles Times/University of Southern California College of Letters, Arts & Sciences Poll. The survey, which interviewed 1,500 registered voters from Oct. 27 through Nov. 3, was conducted for the Times and USC by two nationally prominent polling firms, the Democratic firm Greenberg Quinlan Rosner and the Republican firm Public Opinion Strategies. The results have a margin of error of +/-2.6 percentage points.
Of the 40% who said they wanted the vaccine, 12% said they already had attempted to find it but failed.
…”This current administration, they are having to rebuild our faith in the government,” Harris said. The Times/USC poll also found that 59% of people ages 18 to 29, among the most at-risk of any age group, said they had no plans to get the vaccine. People in their late teens through mid-20s are considered one of the five priority risk groups.
Cody Bannerman, 24, of San Francisco, was among those who said he does not intend to get the vaccine. Bannerman, an unemployed financial analyst, said he considers the vaccine safe but getting vaccinated would be inconvenient.
“There’s a lot of time you have to put into getting the vaccine, finding out where to get it and standing in line,” Bannerman said. “If they had like a vaccination station in my neighborhood and you could just drop by, I might be more inclined to get it.”
…Overall, many polled may not feel compelled to get vaccinated because they do not know anyone recently stricken with the flu. Nearly 90% said neither they nor a member of their immediate family had contracted H1N1 flu during the past four weeks, while 10% said they did. Others may be wary of long lines at public vaccination clinics and waiting lists for private healthcare providers due to national vaccine shortages.
–Alex
President Obama declares swine flu pandemic as national emergency
Saturday, October 24th, 2009With three people in the household who already had the flu, I can attest that this is a flu season extraordinaire. Flu shots have run out in many places. Find out where to get yours at gettheswineflushot.com today and let your loved ones know, too.
–Alex
We Love Our Customers
Wednesday, October 21st, 2009Today we got our favorite kind of call: a customer referring a prospective customer. One of our DMV customers referred the manager of an employment services office to us. Nothing better than pleasing a customer enough to get a referral. Thanks, Amy!
Interested in getting paid to refer us places that could eliminate waiting rooms or standing in line by joining the QLess family? Check out our affiliate program at www.QLess.com .
–Alex
QLess in the Press Again
Monday, October 19th, 2009Checkout Line Anxiety
Monday, October 19th, 2009Brick-and-mortar retailers and online sellers alike are noticing an increase in abandoned shopping carts and cold feet at checkout lines. For physical shops, this means more work putting things back on the shelves.
It means more lost sales 
for stores at a time when there are already fewer customers because of the recession. For bricks-and-mortar shops already working with fewer staff, it also means more work because orphaned items have to be restocked.
Dislocated Items
Hard numbers are difficult to come by, but Burt P. Flickinger III, a retail consultant, estimates that in 25 percent of shoppers’ trips to the store, they’re ditching at least one item. In the recession of the early 1990s, it was 15 to 20 percent. In good times, it’s more like 10 percent.
QLess can reduce abandonment and increase store revenues by letting consumers use the time spent standing at a check-out line looking for something they may have forgotten anywhere in the store, then get paged on their cell phone when their turn to check-out is almost there.
Read more at http://www.cbsnews.com/stories/2009/08/21/business/main5257349.shtml and http://www.crmbuyer.com/story/67942.html?wlc=1256004634 .