Archive for December, 2009

DMV customers using QLess to queue up from home show up in droves at DMV

Saturday, December 26th, 2009

The % of those using their cell phones to queue up via the QLess home kiosk who show up for service is equal (if anything, a little higher) than that of those doing it on-site at the DMV, validating the model of remote or off-site queueing pioneered by QLess.

–Alex

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Nespresso, a division of Nestle, launches QLess store, reduces no-shows by more than 50%

Saturday, December 26th, 2009

Nespresso, the fastest growing division of Nestle, the world´s largest food and wellness company, launched QLess, increasing the % of customers who show up for service among those waiting more than 10 minutes by 64%:

Photos below:

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